PRODUCT INFORMATION

Use a measuring tape to find out the size of your wrist. Adjust it well around your wrist and make sure there is no space left. Once you have your measure, you can pick the corresponding bracelet size. If you fall between two sizes, we recommend going up one size. For more information on how to measure your wrist, you can also visit our page Size Chart.

Our bracelets are made with the most sustainable materials that will resist to the effects of both water and sun. Resilient against winds and tides (and of course in the shower). The shackle is built from stainless steel, a corrosion-resistant alloy. The rope is made from sail material which is resistant to extreme weather conditions without altering its appearance.

You can peacefully dive into the depths of the oceans with your bracelet on your wrist. You don’t have to do anything special to maintain it. If your bracelet gets dirty or starts to smell bad, you can put it in the washing machine at 30°C. In that case, we advise you to take the shackle off to avoid any problem with the washing machine.

No problem. You can easily retie the knot yourself by following the chart here ‘photo’

What has happened to separate your pin from your shackle? An amazing trip somewhere, an unforgettable party ? No problem, we can send you a new one. You only need to order it on this page Shop Extra Pin.

We work with trusted suppliers to guarantee the best quality. Our bracelets are handmade with great care. For these reasons, we offer you a two-year guarantee as from the date of your purchase. If you notice a defect with your item within this period, please send us an email at info@mohaworldwide.com in order to exchange it with a new one. We will do our best to help you !

ORDER AND SALE

First things first. Choose your favorite bracelet and select the size and the quantity you wish to order from us. After that, click on ‘Add to Cart’, and then on ‘Check Out’. You will be redirected to the payment page where you will need to enter your personal information in order to finalize your order.

If you have received the order confirmation email and your order has been processed for delivery, it will technically be impossible for us to modify your order. Nevertheless, you can still email us at info@mohaworldwide.com. We will see how we can help you in the case your order has not been sent yet.

You should get an order confirmation email within a few minutes after finalizing your order. Therefore, it is important to enter a valid email address. If you don’t get the email, please check your SPAM, it might be there and if you still can’t find it, the best thing to do is to contact us at info@mohaworldwide.com.

You have different options to proceed your order payment: credit card, Paypal, Bancontact, and the following banking applications: ING Button, Belfius Button, KBC Button.

SHIPPING

We ship anywhere in the world. Deliveries are free of charge within the EU. An additional fee of 5 EUR is expected though if you buy extra accessories such as pins separately.

For countries outside the EU, some delivery fees might apply depending on the region where you want to be delivered. You are also likely to pay taxes or duties according to your delivery region. For more information, we recommend you to contact your local customs office.

We do our best to deliver your orders within the herebelow defined deadlines. Nonetheless, delivery deadlines are only estimations, they are not guaranteed and can’t be used against us.

To offer you the best service, orders are processed from Monday to Friday before 11am (CET). Please note that if you place an order on a Saturday, a Sunday, or a public holiday, it will be processed on the next working day.

For Belgium, your package will be delivered after 4 to 6 working days (excluding Saturdays, Sundays and public holidays) counting from the day you receive the order confirmation email. For the other countries, the delivery may take between 5 to 15 working days, depending on the country of delivery.

If you want to follow the status of your delivery, you can use your package tracking number that you received by email on the delivery company website.

First of all, you can check the status of your delivery with the tracking number you received by email. By entering this number on the delivery company website you can make sure your package is on its way. If you notice any problem with the delivery, you may directly contact the company in charge of the delivery, as we are not responsible anymore for the package once it has been given to the delivery company.

RETURN AND EXCHANGE

You would like to return your item? No need to give us any reason. You have the right to return your item within 14 calendar days after receiving your package. We will then refund you within 30 calendar days after receiving your package back.

Don’t forget to join the filled online return form that you can find here. The package can be returned at the following address:

Brain E-Log SPRL – Moha returns
Rue de Tubize 141
1440 Braine-le-Château
Belgique

To ensure your refund, it is important to mention that the product has to be in its original packaging, in perfect condition, and unworn. Please also note that shipment costs for returns will not be refunded according to our terms and conditions. We recommend you to send your return with a track & trace option in case of any problem with the delivery company. Finally, if you bought your item at one of our retailers, you will have to solve your return with the store responsible for the sale.

Your bracelet doesn’t fit you? Choose another size on our website. You can return your original item to us together with the completed return form that you can find here. We recommend you to send it back with a track & trace option in case of any problem with the delivery company.

CONTACT

No worries. You can fill in the online form on our page Contact Us and choose as subject ‘Customer support’. Or, if you prefer, you can also ask us anything you want by contacting us at info@mohaworldwide.com. We always do our best to reply as soon as possible during working days.

We are always looking for partnership opportunities. You can fill in the online form on our page Contact us and choose as subject ‘Collaboration request’. Or, if you prefer, you can also mail us at hello@mohaworldwide.com. Don’t hesitate to contact us.

We work with both online and physical shops. You can fill in the online form on our page Contact us and choose as subject ‘Retailer request’. Or, if you prefer, you can also email us at hello@mohaworldwide.com. We would be happy to discuss about this business opportunity with you.